Contact

Shipping Policy

Processing Time Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking information once your order ships.

Shipping Time

• Domestic (US): 5–10 business days
• International: 10–20 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or high order volume.

Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.

Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Lost or Delayed Packages If your package hasn't arrived within the estimated delivery window, please fill out the contact form on this page with your name, phone number, and order details, and we'll help track it down.

Refund & Return Policy

30-Day Returns We want you and your cat to be happy. If you're not satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

Eligibility

• Item must be unused, in original packaging, and in the same condition you received it
• Proof of purchase (order number or receipt) is required
• Final sale items and opened consumables are not eligible for return

How to Start a Return Fill out the contact form on this page with your order number and reason for return, and we'll send you instructions and a return address.

Refunds Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items If your item arrived damaged or incorrect, fill out the contact form within 48 hours of delivery with your order details, and we'll send a replacement or refund at no extra cost.

Privacy Policy

Information We Collect When you visit our store or make a purchase, we collect information you provide directly (name, phone number, address, payment details) as well as automatically collected data (browser type, IP address, pages visited) via cookies and similar technologies.

How We Use Your Information

• To process and fulfill orders
• To communicate with you about your order or inquiries
• To send marketing updates (only if you've opted in)
• To improve our website and product offerings

Sharing Your Information We do not sell your personal information. We may share it with third-party service providers who help us operate our store (payment processors, shipping carriers) solely for that purpose.

Cookies We use cookies to keep items in your cart, remember your preferences, and understand site traffic. You can disable cookies in your browser settings, though some site features may not work properly.

Your Rights You may request access to, correction of, or deletion of your personal data by filling out the contact form on this page. Depending on your location (e.g. EU/UK under GDPR, California under CCPA), you may have additional rights.

Data Security We use industry-standard measures (SSL encryption, secure payment processing via Shopify) to protect your information.

Contact Questions about any of these policies? Fill out the contact form above with your name, phone number, and comment, and we'll get back to you.